MONTEREYMEDIA.COM - THEATRICAL - DVD

FAQs

What is the monterey media address?
What is the monterey media phone number?
What is the monterey media fax number?
What is the monterey media email address?
What is the monterey media Federal Tax ID#?
Are all titles in stock?
How long until I get my order?
Are discounts available?What is the defective return product policy?
Are public performance rights included?What are the shipping charges?
Do you accept Purchase Orders from institutions?
Why can't I play my DVD on my computer?
(Windows only)
I have Windows XP and have problems with playing some DVD's


What is the monterey media address? 566 Saint Charles Dr.
Thousand Oaks, CA 91360-3953

What is the monterey media phone number? 1.800.424.2593 (9AM to 5PM Pacific)

What is the monterey media fax number? 1.805.496-6061 (24 hours)

What is the monterey media email contact address?

What is the monterey media Federal Tax ID#?Monterey media tax id number is available upon request in writing to:
Ms. Cristen Castner
Monterey media inc
566 Saint Charles Drive
Thousand Oaks, CA 91360-3953

Are all titles in stock? All titles are kept in stock at our warehouse in California and shipped within 72 hours after ordering M-F.

How long until I get my order? All orders are shipped via USPS and take 4 to7 business days unless other arrangements have been made.

Are discounts available? Educational and other institutional organizations may be eligible for discounts on purchases of $1000 or more. Please call 1.800.424.2593.

What is the return policy? All return items must be unopened and in original condition, we will not accept open items for return or credit unless they are defective.

Unopened and defective items may be returned within 30 days for replacement. A copy of our original invoice must accompany materials being returned.

Are public performance rights included? monterey video releases are provided for in-home use and for the specific use by institutions for a teaching aid providing no addmission is charged by the institution.

The United States Copyright Law provides for the following:

"Home video cassettes may also be shown, without a license, in certain narrowly defined 'face to face teaching activities.'"

The face-to-face teaching exemption is limited to and requires that all of the following specific requirements be met:

1. The performance must be hosted by an instructor or pupil.

2. It must take place at a bonafide educational institution, library, or religious organization.

3. It must be part of a regular instructional activity and limited to when the instructor and students are in a face-to-face situation.

4. The performance must take place in a classroom, library, or other similarily organized venue.

5. The performance must utilize a lawfully produced element, an authorized and copyright protected product distributed under the authority of the copyright holder.

Only if all of these requirements are met can the face-to-face teaching exemption apply.

What are the shipping charges?

Shipping charges are based on USPS and UPS rates plus a handling fee. For the U.S. we offer $5 flat rate shipping, and for expedited shipping in the U.S. we offer UPS 2nd at UPS rates. We only ship to the U.S. and Canada, Canadian shipping rates are based on USPS rates.

Do you accept Purchase Orders from institutions? We accept purchase orders from educational and other institutional organizations. They may be sent or faxed to monterey media at the numbers above.

Why can't I play my DVD on my computer or my DVD player? Some “R” rated and “PG” rated DVD’s may require a Parental Control code which is found in the manual of your DVD player. Some players will accept a “default” code of: 99999. If either of these solutions does not work, you may exchange or return your DVD at the location you purchased it from. The DVD medium is subject to quirks and as this office does not have a Technical Support line, we can only offer this solution.

I have Windows XP and have problems with playing some DVD's "Guns of the Civil War" has a problem playing Chapter 4 of Volume One at the proper speed ONLY when played on a Windows PC running Intervideo WinDVD software under Windows XP. (looked like the XP home version, by the way)This was tested on HP and SONY computers and it acted the same on both computers. You can assume that COMPAQ, DELL and GATEWAY computers will act the same, as the problem seems to be specific to the WinDVD SOFTWARE in combination with Windows XP.Further testing with Power DVD (a different program) and Windows Media Player (yet another different program) indicate perfect playback and no trace of the Chapter 4 problem.None of our tests on PCs running Windows 98 SE seemed to show this problem, and neither did this appear on a Mac, or on any of the many DVD settop players we have here.


webmaster: Gordon Scott Garcia
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